FLAGSHIP INTERVENTIONS

Hr services in Mumbai | The Customer Centricity Protocol

The Customer Centricity Protocol

Hr services in Mumbai

Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions."

Betsy Sanders

A strong company will already have great customer relationships. But a smart company will always be asking - What is a good Customer Service? How can it grow from good to great? What are the pitfalls that many people experience when serving their customers? Does attitude count? What is the best way to handle customers? What techniques can be used to reduce customer service stress? If you are not constantly on the lookout for opportunities to improve your customer service, and find answers to these questions, then your relationships will stagnate. It is important to find all the answers to have a competitive edge in this complex market. To assist you in this process, we introduce our highly effective and research driven intervention - "The Customer Centricity Protocol."

While a variety of elements go into creating a successful business, customer service takes the center-stage. Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Every interaction the company has with a customer (or potential customer) can affect their bottom line. Often, customer service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service learning interventions.

“The Customer Centricity Protocol” is designed to give participants practical experience with various tools and techniques to develop their own customer services capability and strategy. These tools and techniques have been developed through our extensive experience and research with highly successful individuals and companies.

Expected Outcomes: “The Customer Centricity Protocol” offers all the participants the required tools, strategies, tactics, mindset, knowledge and practice that they need in developing customer service skills (both external and internal) and competencies to get distinguished from the competitors and extend their competitive advantage in the market.

This Intervention helps the participants to:

  • Create, understand and refine the customer centricity vision of the organization
  • Develop capability to comprehend, communicate and manage customer needs and wants consistently
  • Create habits of behavior and mind that enable internal and external customer centricity
  • Build customer centricity into business planning and strategy mapping process and develop measures
       that help build organizational capability
  • Identify best practices that enable and build sustainable customer centric culture
  • Create a clear, customized strategy and a supporting action plan to progress and implement Customer
       Centricity in the organization
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