Case Studies

Client: One of the Top 5 domestic Courier companies of India

Problem Statement: Being a family driven business, the client was facing a challenge of professionalising their set-up without compromising on the basic fabric of the organisation. It included attracting professionals, building internal systems and processes and at the same time ensuring that there is no disruption in business.

Our Solution: In consultation with the founders, we created a 360 degree solution covering creation of a strategic plan, setting-up of a new management team by attracting industry professionals from outside, revisiting all systems and processes and bringing them in line with current requirements, skill enhancement programs for current employees and coaching support for key family members directly involved in the business. A team of multiple consultants worked very closely with the founders and the new management team members to drive this initiative seamlessly over a period of 15 months.

Impact: The client was able to create a professional set-up driven by systems and processes without any disruption in business. They were also able to identify areas of growth with the help of the new management team and in spite of being in the process of transition, were able to achieve 20% growth in business. The basic fabric of the organisation continued to remain the same as this intervention upskilled their current manpower only and did not bring anybody from outside at the operational levels. The teams across India did not experience any insecurity during this process and nobody across the organisation was asked to leave.


Case Studies